PolishTutor Support

Contact

Include your device type, PolishTutor version, and a brief description of what happened. Do not send passwords, Anthropic or OpenAI keys, full payment information, or Apple/Google authentication codes.

We aim to respond within two business days.

Use the same account on iPhone and Mac

There are two accounts involved:

Your Pola account stores progress, Plus access, and remaining voice time. Sign in with the same provider and provider account on both devices.
Your Apple Account for App Store purchases owns the subscription and App Store transactions.

If you used Continue with Apple on iPhone, use Continue with Apple with the same Apple identity on Mac. If you used Continue with Google, use the same Google account on Mac. Apple and Google sign-ins are separate Pola accounts unless PolishTutor explicitly offers an account-linking flow.

Restore a subscription

Confirm the Mac App Store or TestFlight build is using the same Apple Account that made the purchase.
Open PolishTutor on Mac.
Open Settings.
Sign into the same Pola account used on iPhone.
Under PolishTutor Plus, select Restore purchases.
Wait for Plus status and the voice balance to refresh.

The App Store restores subscriptions and non-consumable purchases. Voice-minute top-ups are consumables, so StoreKit does not independently restore them. Their remaining balance follows the same Pola account from PolishTutor's server ledger.

Subscription management and refunds

Apple handles App Store billing and refunds. Manage or cancel a subscription in your Apple Account subscription settings. For a refund request, use Apple's Report a Problem service.

Deleting PolishTutor or deleting your Pola account does not cancel an App Store subscription.

Delete your Pola account

On iPhone or Mac, open Settings > Pola account > Delete account. This removes your server account and synchronized learner data and signs you out. Cancel any subscription separately through Apple.

Voice time looks wrong

First, wait a few seconds and reopen Settings so the balance refreshes. If it still looks wrong, contact support with:

the approximate date and time of the session or purchase;
the device used;
the amount of time you expected; and
a screenshot that does not expose payment or sign-in credentials.